Print Mojo.com > Help > Creating a Mojo Store Help and Questions

We have worked hard so you don't have to. Creating your PrintMojo store only takes a few minutes, and once your store is stocked with the products you want to carry, you can start selling in no time. Below are some of the common questions you may have before you signup. Keep in mind that many of the questions you may have will be answered once you have been approved as a Mojo Merchant.

You can also contact our Live Help department using the button below:

How do I create a store?
How do I upload my images?
If I upload my design, who owns the rights to the artwork/idea?
What image formats do you require?
What is the ordering process?
How do you print the products?
Will I receive a proof of my design?
I have more questions, how can I contact you?

How do I create a store?

We have made the store creation process as simple as possible.

Once you signup and have been approved as a mojo merchant, you will receive step by step instructions on how to create your Mojo Store. With only a few clicks, you can start creating sections and ordering inventory for your store.

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How do I upload my images?

Once you login to your Mojo Merchant account, and begin the process of ordering your initial inventory and creating new products, you will have the opportunity to use our web based upload system to upload your unique designs for us to use when printing your garments.

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If I upload my design, who owns the rights to the artwork/idea?

You retain full ownership of any design you upload to our site for us to print. We do not want or claim ownership of your ideas or artwork. Please only submit original work based on your original ideas. We cannot print designs that are trademarked or owned by another company (ie: no Disney characters or shirts from your favorite Band). The Top 10 Myths about Copyright are explained in this link (opens new window). You can read more about our intellectual property rights policy here (opens new window).

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What image formats do you require?

We are pretty flexible when it comes to the image formats we are able to accept to print your garments. A good rule of thumb is "bigger (higher resolution) is better". Below is a list of the preferred artwork formats:

VECTOR ARTWORK (PREFERRED) :
Preferred File Formats:
Macromedia Freehand Latest version or earlier (.FH11, etc.)
Adobe Illustrator Latest Version or earlier (.AI, .EPS, .ART, .WMF, etc.)
Corel Draw Latest Version or earlier (.CDR)
Adobe Acrobat (.PDF)
Other formats may be acceptable. Please contact us to check.

RASTER ARTWORK:
Preferred File Formats:

Adobe Photoshop version CS2 or earlier (.TIF, .BMP, .GIF, .JPG, .PSD, .EPS, etc.) at 200dpi or above at the size you want it printed.

Our talented art department can work with you to make sure your designs come out as you designed with the colors matched as you require. During the ordering process you will have a chance to proof and approve your designs before they go to print.

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What is the ordering process?

Creating products and placing an order for your inventory is easy.

First you would login to your Mojo Merchant account. Next, you would go to the Create a Product screen where you will be able to choose the product, color, print locations, and upload the artwork for your order. You will receive a price for your order immediately, and you'll be able to place the order securely online with only a few clicks.

Once you place the order, it is set at pending, while we process your artwork and get your order ready for printing. Since we professionally screen printing or embroider each garment, we want to make sure your artwork is correct before we begin printing. You will receive a proof of the artwork before we go to print.

Once you approve the proof, your order status will be set to "Printing". Once your inventory has been printed, we will notify you and update your inventory status as "Complete" and your items will be available for sale in your store.

We like to schedule 2 weeks for the process. This gives us time to schedule your print job with the other jobs in our shop, send you a proof via email, and to also proof and quality check the job in house.

The good news is, once your inventory has been printed, it is IN STOCK, and ready to ship when your customers order from your store. That means super fast turnaround time from the time your customer orders, to the quality products reach their door.

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How do you print the products?

We want you and your customers to be happy with the products you sell. That's why, for over 15 years, we have perfected the art of professional, retail quality screen printing and embroidery. We have both manual and automatic screen printing presses, a full service embroidery department, and the best staff, all dedicated to producing garments you can be proud of.

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Will I receive a proof of my design?

We want to make sure we are printing the designs the way you imagined them to be. That's why, with every new order, we will send you a proof via email that will show you the colors that are to be printed, the print size and garment color that we will be printing on, as well as a proof of your actual artwork. Only after you approve the proof do we actually print your order.

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I have a questions that wasn't answered here, can you help?

Of course. You can visit our help pages here, our you can contact us via email at .

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